Tell us what we can help you with today, then choose how you’d like to contact us. Texts and phone calls can be used maliciously to facilitate theft and fraud. With your feedback, we’re able to keep improving and serve you better. Joint account holders also need to provide separate identity document numbers or dates of birth. The Hongkong and Shanghai Banking Corporation Limited, 2002-2019. T&Cs apply. HSBC Advance and HSBC Personal Banking Use Chat with us1 and it's as easy as texting a friend. We use cookies to give you the best possible experience on our website. Visit any HSBC branch to restore your previous limit. The Hongkong and Shanghai Banking Corporation Limited  2002-2021. All rights reserved. Visit any HSBC … All rights reserved. Transfer from HSBC account via telegraphic transfer, instant transfer, DuitNow and interbank GIRO to third party and other HSBC account. Call us and experience the freedom that HSBC can offer you now. Whether you want to open an account, have a question about your credit card or need to know more about a loan, we’re here to help. For more details please read our Cookie Policy. With a wealth of local insights backed by a seamless global network, it’s here to meet all your banking and financial needs, wherever in the world you are from. If we don’t have a valid mobile number from you to send an SMS text message notification, you won’t be able to carry out these transactions using phone banking. If needed, please update your mobile number using Personal Internet Banking with your Security Device / Mobile Security Key or through phone banking# or visit our branches during office hours. What topics can we help you with on WhatsApp? When you register for Personal Internet Banking or Phone Banking, you will get a 10-digit PBN code for Phone Banking and a 6-digit PIN code. Access your bank account, deposits,  make transactions and payments over the phone, Make enquiries on Personal Internet Banking, Make personal loan, mortgage and other enquiries, Manage your investment and credit card services, Code of practice (CoP) on person-to-person marketing calls, Submit documents for Cash Instalment Plan, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, And your nearest Express Banking location, Careers, media, investor and corporate information, Use any of your ATM or credit cards and respective PIN to register, Transferring money to an unregistered third party account, Making a bill payment to a merchant in the Securities and Brokers, Sport and Leisure or Finance Company categories, Change personal information and address (including mobile phone/residential telephone number/work telephone number, e-mail address and correspondence address), Phone banking non-registered account transfer, Standing instruction modification (amount increase), Change personal internet banking security details, Security device activation / Mobile Security Key activation & reset, Bill payment for designed merchants - 'Finance merchants', 'Securities broker', 'Sports and leisure'. All you need is your Hong Kong ID and you can start banking instantly, without the hassle of paperwork and complicated procedures*. Banking with HSBC is easy at home, in the office or on the go. Telephone Banking is a great way to complete your daily banking transactions, anytime 24/7. Security Device Tips. Sorry for the inconvenience. Ⓒ Copyright. No more waiting on the phone for answers! HSBC fully co-operates with the HKMA and the FDRC in the handling of complaints. HSBC provide telephone banking services and can help you check your account information whenever you need it. Getting started Online banking demo Services. Easily browse our help topics to learn more about our products and services, or simply contact us to ask a question. HSBC Voice ID is now available. Step 1 Call the enrolment hotline (852) 2748 8260 for registration. You must use these two codes to register for HSBC Personal Internet Banking. Terms and Conditions apply (PDF) You can reset your PIN by calling the hotline number, or at any HSBC ATM in Hong Kong. HSBC HK is a member of the Deposit Protection Scheme (DPS) in Hong Kong. Please note that SMS may take longer to receive overseas. Getting in touch Close. With one single PIN, you can use it even when you set up new accounts and services. Also Premier and Advance banking and more… ... (TRB) is calculated based on the balances in the accounts maintained with HSBC in Hong Kong by a company with the same business registration number. Questions about how the coronavirus is affecting your finances or our services? Voice ID uses advanced voice biometric technology to verify your identity with your unique voice. 'Vishing' calls try to alarm recipients into making payments or providing important financial information. 1 You need to activate your Mobile Security Key before using 'Chat with us'. For security and so you can gain instant access to phone banking, resetting your PIN will also reset your phone banking transfer limit for non-registered third party accounts to zero. Access HSBC’s expertise with our extensive suite of banking solutions including specialty banking centres, internet banking, phone and self-service banking. No more waiting on the phone for answers! HSBC HK Mobile Banking app. A notification will be sent to the customers' pre-registered mobile number and/or e-mail address once the transaction is completed. It is issued by HKAB (Hong Kong Association of Banks) and the DTC Association (The Hong Kong Association of Restricted License Banks and Deposit-taking Companies) and endorsed by the Office of the Telecommunications Authority. Whenever you see the Live Chat tab, you can send us a message and be instantly connected. Limited offer ends 31 March. There are times when it's nice to do your banking in person. HSBC HK of 1 Queens Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority. HSBC website and Online Banking. What topics can we help you with on WhatsApp? For details, please contact our phone banking customer service officer. Download the HSBC HK Mobile Banking app now, Download the HSBC HK Mobile Banking app now Download, Social media community rules About Twitter Social media community rules This link will open in a new window, Terms and conditions About Twitter Terms and conditions This link will open in a new window, Social media community rules About Facebook Social media community rules This link will open in a new window, Terms and conditions About Facebook Terms and conditions This link will open in a new window. Due to high traffic volume, some customers may experience a longer waiting time when calling our hotlines. Ticking these boxes also registers you for eStatements and eAdvice so that you can manage all your accounts from one place, online 4.. Whenever you see the Live Chat tab, you … 'Smishing' texts may additionally try to entice their target to click on malicious links, activating trojan viruses which can steal passwords and other high-value data. The HSBC HK App makes mobile banking even more spontaneous and convenient. # If you have changed your mobile phone number and the pre-registered one is no longer available to receive the one-time passcode sent by SMS, please update your new mobile phone number using Personal Internet Banking or visit our branches during office hours. HSBC HK is a member of the Deposit Protection Scheme (DPS) in Hong Kong. ... Download the HSBC HK Mobile Banking app now Download the HSBC HK Mobile Banking app now Download. HSBC is the largest bank in Hong Kong, and one of the leading financial services organizations in the world. Please wait patiently or call later for assistance. Enter your 12 digit account number or 16 digit credit card number or 10 digit phone banking number followed by # then Select 1 to enter T-Pin If you have been financially impacted by the coronavirus, please visit our coronavirus guidance page for information on how we may be able to help.. Brexit transition period - HSBC Expat will continue to service your banking needs during this period.Although there remains uncertainty, we believe HSBC Expat is well placed to continue to provide you with expat banking services. We're here to help. Telebanking Express banking Remote Engagement Service Security. Business Internet Banking A fast, secure and cost-effective way to access your accounts and manage your money. HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre. JomPAY DuitNow FPX More ways to bank. Read the Terms & Conditions for HSBC Personal Internet Banking and HSBC's eStatement & eAdvice service and if you accept them, tick the boxes "I have read and accepted the Terms & Conditions". For more details please read our Cookie Policy. ... ("FDRC") on the Unit 3701-4, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong. … Drop by and meet us in a branch closest to you. We are required to send you a text message notification when you carry out these transactions through phone banking: Please update your mobile number using Personal Internet Banking or phone banking during office hours. All rights reserved. Access the full range of automated banking services or speak to a customer service officer, all on a single number. 繁體. 简体. Your TRB includes the following: : Step 2 Key in any one of your HSBC business banking account(s) with your 6-digit Phonebanking PIN. HSBC Jade customers (852) 2233 3033 HSBC Premier customer (852) 2233 3322 Other customers   (852) 2233 3000, Send a message through email messages in Personal Internet Banking, Service hours: Mondays - Fridays 9 am- 5 pm (Hong Kong time) excluding Hong Kong public holidays. Tell us your complaint and we’ll get back to you shortly. HSBC will verify the identity of every customer with the PBN and PIN. HSBC HK of 1 Queens Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority. By continuing to browse this site, you give consent for cookies to be used. © Copyright. We use cookies to give you the best possible experience on our website. Access HSBC’s expertise with our comprehensive suite of banking solutions including specialty banking centres, internet banking, phone and self-service banking. Important Notice: Enhance the security of Phone Banking. Eligible deposits taken by HSBC HK are protected by the DPS up to a limit of HK$500,000 per depositor. © Copyright. The Hongkong and Shanghai Banking Corporation Limited  2002-2021. Issued by HSBC Bank Malaysia Berhad 198401015221 (127776-V) (”HSBC”) 1 HSBC Digital Banking 2020 Campaign Terms and Conditions apply. Simply JomPAY with HSBC via online banking and the HSBC Malaysia Mobile Banking app. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Business Internet Banking: Easy access to your account and new tools including activity tracker, business insights and offers that are tailored to your business; HSBC HK Business Express mobile app: Biometric log on for easy and secure access to manage company accounts on the go ; WeChat Banking and Notification Service: Stay updated of your account activities even when you are on the go Please ensure you have a valid mobile phone number updated in your bank records and get your mobile phone ready to carry out the transactions. The HSBC HK Easy Invest App (“Easy Invest”) and the contents of this material/correspondence are provided by The Hongkong and Shanghai Banking Corporation Limited (“HSBC HK”) for the use of existing HSBC HK customers only. If we’ve not met your expectations, we want to know about it. Getting in touch with us is easy. Starting from 20 November 2016, to complete the below designated instructions via phone banking, in addition to verification of phone banking PIN, we also need to verify the one-time passcode sent by SMS. HSBC HK of 1 Queens Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority. The CoP promotes good practice. HSBC has set the following maximum daily transfer / payment limits per customer: Personal Internet Banking / HSBC HK Mobile Banking / phone banking Transaction Type Maximum Daily Limit per Customer Transfers between your own accounts (including joint accounts)28 Up to available balance Access HSBC’s expertise with our extensive suite of banking solutions including specialty banking centres, internet banking, phone and self-service banking. Starting from 20 November 2016, to complete the below designated instructions via phone banking, in addition to verification of phone banking PIN or Voice ID, we also need to verify the one-time passcode sent by SMS. For security and so you can gain instant access to phone banking, resetting your PIN will also reset your phone banking transfer limit for non-registered third party accounts to zero. Download HSBC HK Mobile Banking for Android to a brand new app with speed and reliability at the heart of its design. About WhatsApp This link will open in a new window, Terms and conditions About WhatsApp Terms and conditions This link will open in a new window, Submit documents for Cash Instalment Plan, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, And your nearest Express Banking location, Careers, media, investor and corporate information. Eligible deposits taken by HSBC HK are protected by the DPS up to a limit of HK$500,000 per depositor. 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